Please make sure the bike you select is the correct size for you. For an exchange, you must pay the shipping for your original order to come back as well as the outgoing shipping for the bike you are exchanging for. The bike must be unopened and unridden in the original packaging. If you request assembly for your order and accept the bicycle, it cannot be returned. Once the bike is marked as ready to be picked up you can no longer cancel the assembly or receive a refund for the cancellation of the service.
All straight returns are subject to a 15% restocking fee and return shipping. The item must be returned in the original packaging (unopened and unridden). You have a 30-day return window from when you receive your item to be able to return it. Once you are past this 30-day window, it can no longer be accepted for a return.
Assembly orders must be canceled no later than 3 business days from the date of purchase. Failure to cancel before the 3 days will make the assembly fee non-refundable. Any build-out option that requires a cancellation must be canceled before 3 business days. Any order canceled after that will incur a $60 penalty and a 15% restocking fee. This is non-negotiable.