Warranty/Return Policy

WARRANTY

We bring together industry-leading talent and globally sourced materials to create a bike that combines clean, classic design with superior engineering exceeding the highest standards of stress and safety testing. Because we manufacture and test our own bikes on industry-leading machinery, we are uniquely positioned to take responsibility for every aspect of production end-to-end, with a lifetime warranty on our frames.

We want you to know that we will stand behind our craftsmanship and quality.

Therefore, all Poseidon bike frames are guaranteed against manufacturing defect for as long as the original purchaser owns the bicycle. Please Note: the fork is not part of the frame.

Components will carry a 1 year limited warranty. This limited warranty does not cover normal wear and tear parts, defined as grips, tubes, tires, cables, and brake pads.  

It is strongly recommended that if you are unfamiliar with bicycle assembly that you have a professional bicycle mechanic put your bicycle together. Your warranty covers MANUFACTURER'S DEFECT. This does not cover stripped bolts, stripped, threading, stripped nuts, or any other parts failure due to an improper installation. if you use our how-to video for assembly please take your time, hand thread each bolt before torquing it down to ensure that it is correctly threaded. if you run into a problem contact us first before troubleshooting. Thank you!

All warranty claims must be submitted to Luis@poseidonbike.com please provide photos if possible of the issue you are experiencing so we can better assist you. It is absolutely important we go through the correct steps to ensure that we do everything we can to help you out with your warranty claim. Email us to begin the process and we'll get you taken care of, thank you.

RETURNS

We know returns can be a pain but whether it is a different size bike or a part that is just not working right, we are here to help you out. Since every return or issue is unique we want to speak with you directly to sort this out as fast as possible. Head to our contact page by clicking here and let us know what you are experiencing and how we can help. We respond very quickly through email so we'll have a solution for you right away. If the bike has been unridden/unopened you can potentially return your bike with a 15% restocking fee and paid return shipping. Please email Luis@PoseidonBike.com for info.

 

*Repeated cancellations will require a 15% restocking fee after the second offense.

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